Shop Styles

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ALL RETURNS ARE FOR EXCHANGE ONLY. WE DO NOT OFFER REFUNDS.

• Exchanges will be accepted within 10 days of the original shipment date.
• Items must be sent back in original unworn condition with all original tags and hygiene liner still attached. Must be unworn, unwashed, and scent free. Must be clean.
• Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Please try on your Joyau swim items over your underwear without removing the hygiene liner.
• All clearance items are FINAL SALE.
• Shipping an exchange back is the responsibility of the customer. Please make sure to use a shipping method with tracking. We are not responsible for items lost in transit. We cover the shipping on the item we are shipping in exchange! 
• You will need to include your return form with your order. Please email us at Joyaushop@gmail.comthat you wish to exchange an item and we will email you a return order form to include with your return.
• Please note our items sell quickly, so we cannot guarantee an item will still be in stock if you need to exchange. You may have to choose a different item.
• ORDERS CANNOT BE CANCELLED. If you need to change something, please contact us by email at JoyauShop@gmail.com.
• PLEASE DOUBLE CHECK YOUR SHIPPING INFO. We are not responsible for items returned to us due to incorrect address. 

SHIPPING

• Standard shipping rates: $8.95 flat rate for orders shipped within the United States.
• We currently do not ship to Canada or other international countries.
• We exclusively ship with the USPS (Postal Service)
• Items will be shipped in a compostable/biodegradable bags. 
• A shipping confirmation email will be sent to you once the order has been fulfilled. Please note the tracking number may not be valid until the package has been scanned in by the carrier. For example, if an order is fulfilled late Friday afternoon, you may receive a tracking number but not be able to track the package until it leaves Monday. Keep this in mind on Holidays as well.
• For standard shipping orders:  We average anywhere from 1-3 business days to process your order. (Typically we get orders placed Mon-Fri shipped out next day.) Once order is processed and payment has been fully received and approved it will ship. You will receive a shipping confirmation email with tracking once your order has shipped. From date shipped depending on where you are located in the U.S. it could take 2-7 business days. (When shipping within Oklahoma shipping usually averages 1-3 business days from the time the order is processed and leaves our store). 
• Estimated delivery time does not include holidays or weekends. Orders placed late Friday afternoon in most cases will not be processed until Monday.
• Please know that no standard delivery time is guaranteed by USPS
• WE HIGHLY RECOMMEND USING A SHIPPING METHOD WITH TRACKING FOR YOUR EXCHANGE. We are not responsible for items lost in transit.
• For questions regarding exchanges you may contact us via email joyaushop@gmail.com

PURCHASING POLICY

• Joyau de la Mer does not allow the purchase of any of our items in bulk for the intent to resell. If an order is placed for multiple sizes in the same style our web team has the right to look into the order and refuse to ship. Our exclusive designs are the property of Joyau de la Mer and are produced for resale by Joyau de la Mer only and not for resale by any other individual or business.